Creating specialist roles in the service management office (SMO) is a more effective way to establish
Sustainability is a growing concern fro communities, teams and individuals globally and has environmental, social and
One of the most exciting technology activities occurring these days is companies moving their IT services
How do you adapt the ITIL® service management framework to a genuinely integrated agile environment?
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The trigger for changing service management in Australia has been the shift in the latest version
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations
After working in the industry for more than 20 years, I generally have a holistic view of
The volatility dimension of the Volatile, Uncertain, Complex and Ambiguous (VUCA) world promises frequent, rapid and
In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because
There’s a dogmatic view that every complex, IT service management problem has a single root
