24 August 2022
The objective of this ITIL 4 trend report is to provide an international analysis of IT Service
Published in
Service Management
08 August 2021
After working in the industry for more than 20 years, I generally have a holistic view of
Published in
Service Management
25 July 2021
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in,
Published in
Service Management
30 May 2021
In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because
Published in
Service Management
14 February 2021
Welcome to 2021, where the need for office space is scrutinized, commuting has decreased dramatically and people
Published in
Service Management
