I am thrilled to share an in-depth analysis of the results from the Certification Tears in the field of Service Management! The Certification Tears, designed by Claudio Restaino and approved by several industry experts, is a robust, fair, and consistent evaluation methodology. It helps training buyers truthfully identify which certifications or qualifications can be trusted to deliver effective results.

This methodology is driven by customer needs, market demands, and best methodological practices. It makes it easy for organizations to distinguish between:

- Market Leader
- High Performer
- Contender

In the Service Management sector, several key certifications have been evaluated, including:

1. ITIL 4 Foundation - PeopleCert
2. FitSM Foundation - APMG/ITEMO
3. SIAM Foundation - EXIN/Scopism
4. VeriSM Foundation - EXIN/IFDC
5. COBIT 2019 Foundation - ISACA ️
6. ISO/IEC 20000 Foundation - APMG, EXIN, PECB
7. OpenSM Foundation - OpenSM

The results highlighted that certifications like ITIL 4 Foundation and FitSM Foundation position themselves as Market Leaders , thanks to their high adoption and solid methodological foundation. Others, such as SIAM Foundation and VeriSM Foundation, are recognized as High Performers due to their growing relevance in the market.

The Certification Tears considers several key factors:

- Market/Customer Driven : How much the certification is guided by market and customer needs.
- Methodology Driven : The robustness and completeness of the underlying methodology.
- MUST Have, SHOULD Have , COULD Have : Essential, recommended, or optional features that a certification should possess.
- Trend : Current and future trends in the field of Service Management.

This analysis provides a clear overview of the most reliable certifications, helping professionals and organizations make informed choices for skill development and training investment.