APMG® ISO/IEC 20000 Auditor with exam
GTC® Foundation of ISO/IEC 20000 with exam

APMG® ISO/IEC 20000 Practitioner with exam

Price: 555.00‎€

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The voucher allows you to take the online exam with the Examination Institute. You will receive the exam voucher code as of the purchase date. In any case, ExamSimul reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.

  • You can change date and time of the exam for free up to 24 hours before the date chosen.

Take2 - Second exam attempt:

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You will have up to 6 months from the date of the first attempt to retake your exam.

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ISO/IEC 20000 Practitioner One-to-One can provide delegates with an extensive introduction to the core concepts of ISO 20000. ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. 

ISO/IEC 20000 Auditor exam online exam provided by BITIL.COM, that is an ATO (Accredited Training Organization) of APMG for ISO/IEC 20000 courses and exams.

This offer package contains:

  • ISO/IEC 20000 1on1 Live Sessions With Certified Trainer
  • ISO/IEC 20000 Practitioner EXAM VOUCHER
  • ISO/IEC 20000 Practitioner EXAM SIMULATOR
  • ISO/IEC 20000 Practitioner eBook Official Accredited Course Manual (pdf format)

Frequently Asked Questions

  • 1on1 Live Sessions with Certified Trainer

    • Approved full course (either virtually or in classroom)
    • Didactic support dedicated by accredited teachers

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Objectives

Students who complete this eBook will have learned:

  • Learn the principles of IT Service Management & the requirements of ISO/IEC 20000-1:2011 (Part 1).

Who it is aimed at
  • Practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.  

Contents

Here’s what you’ll learn:

  • How to assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification.
  • How to explain and advise on issues regarding applicability and scope definition.
  • Explain the use of technology and tools to support the implementation and improvement of an SMS, the achievement of certification and the on-going demonstration of conformity to ISO/IEC 20000-1.
  • How to produce and assess a gap analysis supported by an improvement and implementation plan.
  • Understand, create, apply and evaluate a service management plan including the service management policy and objectives.
  • Understand, create, apply and evaluate processes, procedures, process specific plans and process specific policies required by ISO/IEC 20000-1.
  • Assist, advise and assess organizations on the implementation of continual improvement processes.

In order to access ISO/IEC 20000 Practitioner exam, At least one of the following certificates:

  • ISO/IEC 20000 Foundation certificate.
  • ITIL Foundation certificate.

The voucher allows you to take the online exam with the Examination Institute APMG. You will receive the exam voucher code as of the activation date of your account on the platform. In any case, we reserves the right to send the exam voucher in every moment after the purchase. The voucher is valid for 12 months from the date of issue.

  • Exam type: Online
  • Certification: ISO/IEC 20000 Practitioner official certificate
  • Certificate type: Online
  • Language: English

The ISO/IEC 20000 Practitioner real exam consists of 40 multiple choice questions.

  • This is a 3-hour objective test examination. This booklet contains the Project Scenario upon which this exam paper is based. All questions are contained within the Question Booklet.
  • Additional information is provided within this Scenario Booklet for a number of questions. Where reference should be made to additional information,this is clearly stated within the question to which it is relevant. All information provided within a question must only be applied to that question.
  • Each of the 4 questions is worth 20 marks, giving a maximum of 80 marks in the paper.
  • The pass mark is 50% (40 marks). Within each question the syllabus area to which the question refers is clearly stated.
  • The exam is to be taken with the support of the ISO/IEC 20000-1 standard only, i.e. no material other than the Question Booklet, the Scenario Booklet, the Answer Booklet and the ISO/IEC 20000-1 standard is to be used..

For more information about technical requirements and online exam procedure, please click here.

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.

eBook
Pages 140 pages
Version Electronic
Exams
Exam type Online Exam
N. Questions 4 questions per paper, 20 marks available per question
Pass Mark 40 marks (out of 80 available) = 50%
Time 180 minutes
Certificates
Certificate type Online
Certification ISO/IEC 20000 Practitioner

ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL®, PRINCE2®, CobiT®, TOGAF®, Design Thinking and Standard International. [...]

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