Creating specialist skills in the service management office
23 December 2021

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Creating specialist skills in

Creating specialist roles in the service management office (SMO) is a more effective way to establish

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Service management adoption in an Agile organization
01 November 2021

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Service management adoption in

How do you adapt the ITIL® service management framework to a genuinely integrated agile environment?

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ITIL 4 – giving IT a seat at the boardroom table
16 October 2021

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ITIL 4 – giving IT a

The trigger for changing service management in Australia has been the shift in the latest version

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ITIL 4 – the small things that are actually huge
16 October 2021

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ITIL 4 – the small things

From my first role in IT service management, ITIL was the foundation for successful best practice.

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The Service Management Office and ITIL 4
22 August 2021

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The Service Management Office

How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations

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ExamSimul - is the training centre for the BITIL.COM group - an organization of professionals and senior experts whose main interest is the spread of knowledge and the application of methodologies Agile, Scrum, ITIL, Prince2, CobiT, TOGAF®, Design Thinking and Standard International. [...]

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