23 December 2021
Creating specialist roles in the service management office (SMO) is a more effective way to establish
Published in
Service Management
01 November 2021
How do you adapt the ITIL® service management framework to a genuinely integrated agile environment?
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Published in
Service Management
16 October 2021
The trigger for changing service management in Australia has been the shift in the latest version
Published in
Service Management
16 October 2021
From my first role in IT service management, ITIL was the foundation for successful best practice.
Published in
Service Management
22 August 2021
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations
Published in
Service Management
