Once upon a time in the bustling city of Techville, there existed a company called InnovateTech,
In a kingdom far, far away known as ITILand, there were two esteemed knights, Sir Incident
In the Information Technology industry, it is important to gain a good understanding of the OpenSM
In many instances today, organizations can find their product or service is no longer wanted or
The concept of services delivered through IT hardware and applications traditionally had a different flavour.
The idea for the OpenSM™ creation came from the understanding that the existing ITSM framework, for
Should we be talking about “ITSM”, “service management” or something else entirely in 2022?
It’
The demands of customers today have changed both as a natural evolution and because of Covid-19.
And
Axelos has launched a new digital version of the ITIL Maturity Model. The tool helps organizations
