The demands of customers today have changed both as a natural evolution and because of Covid-19.
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In all my years as a programme manager, I’ve never experienced anything as transformative in
Is your ITSM process lacking a collaborative approach?
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In the past 12 to 18 months, digital transformation meant that many organisations moved from a “marketplace” to
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From my first role in IT service management, ITIL was the foundation for successful best practice.
Focusing on how you can manage assets to deliver services is at the heart of ITIL® 4’
This is the time of year when many people will be finishing their education and receiving
What makes marketing a challenging activity to deliver in any organization – and how does adopting a
University graduates going into IT need to be better prepared than they’ve ever been before,
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