In the Information Technology industry, it is important to gain a good understanding of the ITIL framework according to the ITIL Service Value Chain of IT service management. This 2-day course (each day consists of 7 hours of training, with a one-hour break for lunch not included in the course price) will enable you to understand the main processes based on ITIL best practices (ITIL 4 version) and sufficient preparation for the achievement of the related certification "ITIL 4 Foundation".